Outsourcing the support and maintenance of your websites and applications is a cost effective way of keeping them running and up to date; managing day-to-day improvements; and catering for unplanned updates. But beyond that, it’s an investment in the future success of your digital products.
Application support and maintenance
Our Application Support and Maintenance (ASM) plans are tailored to you, giving you direct access to developers and ASM engineers. There are three plan tiers, each with a set number of retained hours, a specific SLA and an hourly rate for out-of-plan work.
Silver
- 16 retained hours per month available for feature development, support and BAU maintenance work
- Next business day response SLA
- Ad-hoc hourly rate when no retained or bolt-on maintenance hours are available
Gold
- 24 retained hours per month available for feature development, support and BAU maintenance work
- 4 working hours response SLA
- Ad-hoc hourly rate when no retained or bolt-on maintenance hours are available
Platinum
- 40 retained hours per month available for feature development, support and BAU maintenance work
- 30 mins response SLA
- Ad-hoc hourly rate when no retained or bolt-on maintenance hours are available
Support-only
If you don’t need maintenance but you do want fast access to a team on standby to action any unplanned changes to your site, then one of our support-only plans could be for you.
Team on-standby
- We will respond to your request...
- P1 request - target time to fix
- P2 request - target time to fix
- P3 request - target time to fix
- P4 request - target time to fix
Next Business Day
- By the next business day
- 8 working hours
- 16 working hours
- 24 working hours
- 40 working hours
Business Hours Premium
- Within 30 mins during business hours
- 4 working hours
- 8 working hours
- 24 working hours
- 40 working hours
24 x 7
- Within 30 mins anytime day or night
- 4 hours
- 8 hours
- 24 hours
- 40 hours
Project management
Our experienced project managers are also available to you for ad hoc management of smaller projects, or to run any bespoke technical builds. They are well-versed in a range of methodologies, including Agile and can operate independently or as an embedded part of your team.
