From support to
agent pipelines.
Whether you need responsive support, round-the-clock coverage or a full AI-assisted operating system — we have a service tier that fits.
Application Support & Maintenance
Proactive management of your website or application — monitoring, updates, bug fixes and platform health.
- Proactive monitoring and incident response
- Bug triage, diagnosis and resolution
- Platform and dependency updates
- Performance optimisation
- Backup and disaster recovery management
Support Only
Responsive technical support for when you need expert help — without the overhead of a full retainer.
- Ticketed support with SLA response times
- Technical troubleshooting and diagnosis
- Ad-hoc bug fixes and patches
- Knowledge base and documentation
- Escalation to specialist engineers
24/7 365 Support
Round-the-clock coverage for mission-critical platforms that cannot afford downtime.
- 24/7/365 monitoring and alerting
- Guaranteed response times around the clock
- Incident management and post-mortems
- On-call engineering coverage
- Uptime SLAs and reporting
AI Ops
Run and manage the AI layer of your platform — configuration, maintenance, observability and continuous tuning.
- AI model configuration and deployment
- Ongoing maintenance and version management
- Observability, logging and anomaly detection
- Context management and knowledge-base curation
- Model tuning and performance optimisation
PMO
Project management services embedded in your team — keeping delivery on track without adding permanent headcount.
- Dedicated project management for your initiatives
- Sprint planning, stand-ups and retrospectives
- Backlog grooming and priority alignment
- Stakeholder reporting and status updates
- Risk management and dependency tracking
Engineering
Flexible engineering bolt-on packages for product spikes, feature builds and technical debt — boosting your core SLA for manageable burns.
- 40-hour sprint — focused spike or proof of concept
- 80-hour block — feature build or migration
- 120-hour engagement — sustained product delivery
- Full-stack engineers matched to your tech stack
- Seamless integration with your existing team
Agent pipelines. Always running.
Our Project Management, Engineering and Quality Assurance teams are supported by 5 Agent Pipelines — always-on agent advisors trained on domain data.
Each pipeline focuses on research, analysis, recommendation and drafting. Humans set priorities, review output, approve changes and take action.
The result? An engine for faster, better decision making and optimised code.
Code Ops
Research, analyse, recommend, draft.
Agents research platform health, analyse dependencies and draft improvements — engineers review, decide and deploy.
Content Ops
Research, draft, enrich, evaluate.
Agents research topics, draft content and prepare optimisations — your team reviews, refines and publishes.
Decision Ops
Triage, estimate, route and prioritise.
Agents triage requests, estimate effort and prepare recommendations — humans decide priorities and take action.
Security Ops
Monitor, scan, analyse, recommend.
Agents scan for vulnerabilities, analyse risks and draft remediation plans — engineers review and apply patches.
Context Ops
Shared state, knowledge, intelligence.
Agents maintain a living knowledge base of your platform — so every decision is informed by the full picture.
Retained hours. Guaranteed response.
Every Always On engagement is backed by a clear service level. Choose the tier that matches your platform's needs.
Bronze
- 16 retained hours per month
- Feature development, support and BAU maintenance
- Next business day response SLA
- Ad-hoc hourly rate for work beyond retained hours
Silver
- 24 retained hours per month
- Feature development, support and BAU maintenance
- 4 working hours response SLA
- Ad-hoc hourly rate for work beyond retained hours
Gold
- 40 retained hours per month
- Feature development, support and BAU maintenance
- 30 minutes response SLA
- Ad-hoc hourly rate for work beyond retained hours
Find the right fit for your platform.
Tell us about your website or application and we'll recommend the right service tier for your needs.